1. Why would you press 1?

If you have a rotary phone
To slow down the recording
To speed up your call
If you want to check airfares

2. Which number do you select to hear arrival and departure information?

1
2
4
5

3. What special service does Southern Airlines offer?

Repeated telephone menus
Flights to Canada and the Caribbean
Flyaway Vacations
Ticket delivery

4. Who is Francisco De Souza?

A Southeast Asian businessman
A businessman who provides charitable assistance
A professor of economics
A professional speaker

5. How long has Mr. De Souza been providing this service?

Since he was a child
For ten months
For seven years
For a decade

6. How has Mr. De Souza’s project saved lives?

By allowing for the provision of clean water
By providing medication for the sick
By providing food in famine-stricken areas
By caring for the elderly

7. What does GFY sell?

Athletic equipment
Supplies for babies
Travel products
Health care products

8. What’s offered in this announcement?

Gold Card members get 20% off on Tuesdays
Gold Card members get 30% off on Thursdays
Gold Card members get 20% off every other Tuesday
Gold Card members get 20% off every day

9. Who is eligible for Gold Card membership?

Anyone who pays the $20 membership fee
All GFY customers
All customers over the age of 18
Customers who spend over $50

10. Why did Marina call Everest?

To keep him informed of the situation
To remind him to attend a meeting
To ask him to do her a favor
To ask him to join the union

11. What will be discussed with the union?

Layoffs
Pensions
Health insurance premiums
Improving quality control

12. What solutions might be offered?

A pay raise or an increase in personnel
A reduction in productivity
A reduced labor force
New uniforms for workers

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